Privacy Policy

Who we are

Practice Designs provides online cricket coaching videos to coaches.

• Trading name: Practice Designs
• Entity: Sole trader
• Registered address: 135 Blackdown View, Ilminster, Somerset, TA19 0BG
• ICO registration number: C2030388
• Contact for anything in this policy: practicedesignsuk@gmail.com

We are the "data controller" for the information described here, which means we decide what is collected and why, and we are responsible for looking after it.

What we collect, and why

When you create an account

Your email address and, if you give one, your name. We need these to give you a login, to let you back in when you forget your password, and to send you things about your membership.

Your password is stored only as a cryptographic hash. Nobody at Practice Designs can read it, including us.

When you pay

Payments are handled by Stripe. Your card details go straight to Stripe and never reach our servers. We could not see your card number if we wanted to.

What we do keep is the record of the transaction: which product you bought, how much, when, the Stripe reference numbers, and whether a subscription is active. We keep these because HM Revenue & Customs requires businesses to keep transaction records for six years.

We also record that you agreed, at checkout, to get access straight away and to give up the 14-day cancellation right that would otherwise apply to digital content. We keep that record so that if a payment is ever disputed we can show what was agreed and when.

While you use the site

We record which drills you have watched and how far through you got, so the video picks up where you left off, and which drills you have starred, so your favourites list works. That is the whole reason it exists. It is the feature, not surveillance.

Everyone who visits, member or not

We keep basic statistics about which pages are visited, so we know what is useful and what is not.

We do this without cookies and without tracking you.

Instead of an identifier that follows you around, we create a one-way fingerprint from your IP address and browser, mixed with a secret that changes every night and is then destroyed. That gives us a rough count of how many people visited on a given day, and makes it impossible, for us or anyone else, to connect your visit today to your visit tomorrow.

Your IP address is never stored. It is used to make that fingerprint and then discarded.

Where you came from we keep only the website name (for example www.google.com), never the full address, so we never see what you searched for.

These records are kept for 90 days, then reduced to daily totals that contain nothing about individuals.

If you send us a message or ask for the free drill

Whatever you put in the form: your name, email and message. We use it to reply to you, and, if you asked for the free drill, to send you the drill and to tell you when new free drills are available. You can ask us to stop at any time.

Cookies

We use one cookie, and only when you are signed in: the one that keeps you signed in. Without it you would have to enter your password on every page.

Because that cookie is strictly necessary for a service you have asked for, UK law does not require us to ask your permission for it, which is why this site has no cookie pop-up.

We do not use advertising cookies, tracking pixels, or third-party analytics. If that ever changes, we will ask for your consent first, and properly, with refusing as easy as accepting.

Who else sees your information

We use a small number of companies to run the service. Each of them only gets what it needs to do its job, and each is bound by a contract that limits what it may do with it.

Videos play directly from Bunny’s delivery network to your device, which is what keeps the service fast and affordable. It also means Bunny sees your IP address during playback, and we do not.

Some of these companies operate outside the UK, including in the United States. Where that happens, transfers are covered by the safeguards in our contracts with them, which rely on the UK Addendum to the EU Standard Contractual Clauses.

We do not sell your information to anyone, and we never will.

How long we keep things

Your rights

You can:

• Get a copy of everything we hold about you. There is a button on your account page that downloads it immediately as a file. You do not need to ask us.
• Correct your details. You can change your name on your account page.
• Delete your account. Also on your account page, and also immediate.
• Object to the visit statistics, or ask us to restrict what we do with your information. Email practicedesignsuk@gmail.com.
• Complain to the Information Commissioner’s Office if you think we have got this wrong. See ico.org.uk. We would rather you told us first so we can fix it.

What deleting your account actually does

We would rather be precise than reassuring, so:

Deleted immediately: your login, your name, your watch history, your favourites, any testimonial you gave, any message you sent us, and your entry on the free-drill list. Any active membership is cancelled first, so you cannot be charged again.

Kept: the record that a transaction happened: what was bought, how much, and when. HMRC requires this for six years and we are not permitted to delete it. Your name and email are removed from it, so what remains does not identify you.

Your visit statistics stay in the totals, but the link between them and you is severed, so they can no longer be traced back to you.

We say this plainly because "we delete everything" would not be true, and we would rather tell you what actually happens.

Children

This service is for adult coaches. You must be 18 or over to create an account. Please do not sign up if you are not. No identifiable children appear in the drill videos.

Changes to this policy

If we change it, we will update the date at the top, and if the change matters we will tell members by email rather than quietly editing the page.